Change & Cancellation
If you wish to modify or cancel your order, contact us via email support@thetimevibes.com as soon as possible. We will do our best to satisfy your request. However, keep in mind that we cannot modify or cancel an order once it has entered the shipping process.
Within 12 hours from your order has been paid, you can make a change on shipping address, design or size (extra fee may be required) and cancel an order, please note a 20% cancellation fee will be deducted from your original payment. After that period of time, 70% of your total amount will be charged for cancellation requirements.
After 24 hours since placing order, 10$ will be charged if you change shipping address.
If the cancellation is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
Exchanges
Customer satisfaction is always our top priority, as long as you contact us within 30 days of receiving your order according to tracking notification, we are here to make things right.
If for any reason you would like to exchange your product. You must contact us first and send us the photos of your product and order number.
If we deliver the wrong items or the packages are damaged, we will reship your new product without any additional charges and you can keep that item as an apology from us to the problem you’ve suffered.
Note: – Exchange is applied once per order.
– Exchange item(s) must be as same as the design and in the same customized parts like your original order.
– The items that are on sale or free cannot be exchanged.
Refunds
If you did not receive the product within the guaranteed time (90 days not including 3-7 days processing) you can request a refund or a reshipment. If you received wrong items you can request a reshipment.
Reasons for a refund may be considered invalid are (judge on a case by case basis):
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
- You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
- You did not pay customs fee (if required) for your order so it cannot be delivered to your address.
- Your order did not arrive due to exceptional circumstances outside the control of The Time Vibes (i.e. not cleared by customs, delayed by a natural disaster).
- You order wrong design or customized part.
- The items you ordered are on sale or free.
- Other exceptional circumstances outside the control of thetimevibes.com
*You can submit refund requests within 7 days after the day of delivery (as per tracking notification). You can do it by sending a message on the Contact Us page explaining the reason for the request.
If you are approved for a refund, then your refund will be processed, and a refund will automatically be applied back to the original method of payment, within a certain amount of days.